Basic QM and WFM Available Features

Overview and available features

This topic details the Workforce Optimization features that are available to Provider Basic QM and Basic WFM users. You can find Help topics in the QM and WFM drop-down lists for the available features that are listed here.

Basic QM and Basic WFM integrate with Webex Contact Center version 2.0. Basic QM also integrates with Webex Calling. Basic WFM does not integrate with Webex Calling.

NOTE   WFM Connectors for user sync, historical data sync, and real-time data sync are not supported in Basic WFM.