Select on what level to view schedules
The schedules in the Schedules module can be viewed on three different levels.
Day
Shows the schedule for all agents for one day, including detailed information about the start and end time of the shifts and the shift activities.
Week
Shows the schedules for all agents. Each day shows a small image of the shift with information on the shift category, start and end time of the shift, and the length of the shift. The Week level view shows additional information symbols not shown on the other levels to indicate the fulfillment of any restrictions, for example if preferences are fulfilled or not.
Period
An overview of the schedules for all agents for the opened period. An abbreviation indicates the shift category, type of full day absence or day off that has been scheduled for each day.
Prerequisites
- You have the Schedules permission.
- You have the Global functions > View schedules permission.
Page location
Client > Schedules > Open schedule
Procedures
Select on what level to view schedules
- Select Day, Week or Period level in the top bar.
Related topics
- Schedules module (WFM client)
- Work with different time zones
- Sort schedules
- Filter agents
- Review optimization result