Filter agents on overtime availability

Filter the agents in the Schedule view to only show agents who have entered that they are available to work overtime during a specific interval.

Prerequisites

You have the Schedules permission.
You have the Global functions > View schedules permission.
You have the Global functions > Modify schedules permission and the underlying Modify assignment permission.
You have the Global functions > View unpublished schedules permission.
Agents have entered overtime availability.

Page location

Client > Schedules > Open schedule

Procedures

Filter agents on overtime availability

Select the day to apply the filter to.
Select the Overtime availability filter button.
Define the time period for which you want to check the availability.
Select if you want a full match or if a partial match is acceptable.
- Full—Only agents who are available for the whole interval are shown.
- Full or partial—Agents who are available for the whole interval or a part of the interval are shown.
Click OK to show agents who are available to work overtime during the defined interval.