Delete or restore a contact

This topic explains how to delete or restore recorded contacts.

Prerequisites

  • You have a role and scope that allow you to view recordings.
  • You have the View Recycle Bin and Delete Contact permissions.

Page location

Interactions

Procedures

Delete a contact

This procedure moves a contact to the Recycle Bin. You can delete one contact at a time.

  1. Select the contact by clicking its check box on the left side of the Interactions page.
  2. Click Delete ( top right of the page). A confirmation dialog box opens.
  3. Click Delete. The confirmation dialog box closes.

Restore a contact

This procedure moves a contact from the Recycle Bin back to the Interactions page. You can restore one contact at a time.

  1. Click Filter list ( top left of the page). The Filters panel opens.
  2. If the Search Scope filter is not listed in the panel, click Add Filter. The Choose Filters window opens. (If Search Scope is listed, skip to step 5.)
  3. In the Available column, click Search Scope.
  4. Click Update Filters. The Choose Filters window closes.
  5. Click Search Scope and select Recycle Bin Contacts from the drop-down list.
  6. Click Apply. Contacts in the Recycle Bin display.
  7. Select the contact by clicking its check box on the left side of the page.
  8. Click Restore ( top right of the page).

Permanently delete a contact

You can permanently delete one contact at a time.

IMPORTANT   You cannot restore a permanently deleted contact.

  1. Locate the contact in the Recycle Bin (see steps 1–6 under Restore a contact for how to access the Recycle Bin).
  2. Select the contact by clicking its check box on the left side of the page.
  3. Click Permanently delete ( top right of the page). A confirmation dialog box opens.
  4. Click Delete. The dialog box closes.

Related topics

  • Find contacts—Learn more about filtering contacts.
  • Automate QM workflows—Learn how to automatically send recordings to the Recycle Bin instead of moving them manually.