Filter agents on hourly availability

Filter the agents in the Schedule view to only show agents who have entered hourly availability for a specific interval. Hourly availability is mainly used for employees with an hourly contract.

Prerequisites

  • You have the Schedules permission.
  • You have the Global functions > View schedules permission.
  • You have the Global functions > Modify schedules permission and the underlying Modify assignment permission.
  • You have the Global functions > View unpublished schedules permission.
  • Agents have entered hourly availability.

Page location

Client > Schedules > Open schedule

Procedures

Filter agents on hourly availability

  1. Select the day to apply the filter to.
  2. Select the Hourly availability filter button.

  3. Define the time period for which you want to check the availability.

    NOTE   Only agents who are available for the full interval are shown.

  4. Click OK to show agents who are available to work during the defined interval.

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