Write-protect schedules

Write-protect schedules to prevent users from making changes. This is mainly used to protect the schedule for past days from being changed retroactively.

Write-protection can be applied in two ways.

Automatically to all days that are a defined number of days back from current date. This is configured on the agents’ workflow control set. See Set up basic workflow control set rules for more information.
Manually in the Schedules module, described in this topic.

When you select a date and apply write-protection manually, that day and all days prior to that day are write-protected. Write-protection can be applied for individual agents, if needed.

Write-protected days are indicated with a pattern of small red dots.

NOTE Users with the Global > Modify write-protected schedule permission can make schedule changes also for days where the schedule is write-protected.

Prerequisites

You have the Schedules permission.
You have the Global functions > View schedules permission.
You have the Global functions > Set write-protection permission.

Page location

Client > Schedules > Open schedule

Procedures

Apply write-protection

Select the agents and the date to add the write-protection for.
Click the small arrow next to Lock and select Write-protect schedule. The selected date and all days prior to that day are write-protected.

Remove write-protection

NOTE Write-protection that is applied by the setting on the workflow control set cannot be removed in Schedules.

Select the agents to remove the write-protection from
Click the small arrow next to Lock and select Remove write-protection. The write protection is removed from the schedule for all selected agents.