Team Leaders
Team leaders supervise agents’ day-to-day work.
Find and play contacts
- Find contacts
- Customize the columns on the Interactions page
- Play contacts
- Download contacts on demand
- Listen to an audio contact
- About silence and talk over events
- Watch the screen capture of a contact
- Skip forward and back in a recording
- View agent actions for a contact
- View data associated with a contact
- Edit custom metadata associated with a contact
- Read an email contact
- Read a text contact
- Read the summary of a contact
- Read the transcription of an audio recording
- View phrase analytics for a contact
- View the sentiment for a contact
- Mark a contact for calibration
- Create a contact