Learn more about Workforce Optimization with TIP

With TIP, users receive timely contextual assistance based on their needs. This content sits within the application, giving users the advice they need when they need it. Use TIP to ease onboarding.

Information in TIP varies based on the Workforce Optimization permissions you have. Agents do not see as much content as administrators.

TIP cannot be turned off for individual users or roles.

Prerequisites

Your organization uses Workforce Optimization Cloud.

Page location

All pages > star icon (lower right corner of the page)

Procedures

Access TIP

Click the star icon (lower right corner of the page). TIP opens.

To do this	Go to this section in TIP
Take an orientation tour	Get Started This section is designed for people new to Workforce Optimization. Tours vary by page and are tied to users’ permissions. Orientation tours are available in several languages based on the user’s browser settings. See Localization and supported languages for a list of available languages.

To do this

Go to this section in TIP

Take an orientation tour

Get Started

This section is designed for people new to Workforce Optimization. Tours vary by page and are tied to users’ permissions.

Orientation tours are available in several languages based on the user’s browser settings. See Localization and supported languages for a list of available languages.