Localization and supported languages
NOTE Information on this page applies to cloud deployments only. For information on localization and supported languages available to on-premises deployments, see the Workforce Optimization Installation Guide for On-Premises Deployment.
Different components of Workforce Optimization support different languages. Language support applies to these elements:
- User interface
- QM, WFM, Analytics, and Data Explorer
- Documentation
- Online help
- PDF guides
- Analytics
- Transcription: Speech to text and transcription search.
- Interaction Summary: A summary of an audio contact based on the contact’s transcript.
- Phrase hits: Identification of predefined phrases. Workforce Optimization identifies phrase hits based on speech-to-text transcriptions of contacts.
- Sentiment: Text-based sentiment analysis.
- Predictions: Machine-learning predictions of evaluation scores and net promoter scores.
- Text: Analytics for chat, email, agent notes, and social media.
Components of Workforce Optimization are available in these languages.
|
Language |
UI |
Mobile App |
Analytics
|
Documentation |
|||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
|
Transcription* |
Interaction Summary |
Phrase Hits |
Sentiment |
Predictions |
Text Analytics |
Trending Topics |
Auto QM |
||||
|
Arabic (ar-AR) |
|
|
x |
x |
x |
|
x |
|
|
|
|
| Simplified Chinese (zh) | x |
x |
|
|
|
|
|||||
|
Traditional Chinese (zh-TW) |
x |
x |
|
|
|
|
|
|
|
|
|
|
Danish (da) |
x |
x |
x |
x |
x |
|
x |
x |
|
|
|
|
Dutch (nl) |
Limited |
|
x |
x |
x |
|
x |
x |
|
|
|
|
English (en) |
x |
x |
x |
x |
x |
x |
x |
x |
|
|
x |
|
Australian English (en-AU) |
|
|
x |
x |
x |
x |
x |
x |
|
|
|
|
South African English (en-ZA) |
|
|
x |
x |
x |
x |
x |
x |
|
|
|
|
UK English (en-GB) |
|
|
x |
x |
x |
x |
x |
x |
x |
x |
|
|
US English (en-US) |
x |
x |
x |
x |
x |
x |
x |
x |
x |
x |
x |
|
Finnish (fi) |
x |
x |
x |
x |
x |
|
x |
|
|
|
|
|
French (fr) |
x |
x |
x |
x |
x |
|
x |
x |
|
|
Limited |
|
Canadian French (fr-CA) |
x |
x |
x |
x |
x |
|
x |
x |
|
|
Limited |
|
German (de) |
x |
x |
x |
x |
x |
|
x |
x |
|
|
|
|
Italian (it) |
x |
x |
x |
x |
x |
|
x |
x |
|
|
|
|
Japanese (ja) |
x |
x |
|
|
|
|
|
|
|
|
|
|
Korean (ko) |
x |
x |
|
|
|
|
|
|
|
|
|
|
Norwegian (nb) |
x |
x |
x |
x |
x |
|
x |
x |
|
|
|
|
Polish (pl) |
Limited |
|
x |
x |
x |
|
x |
x |
|
|
|
|
Portuguese (pt) |
x |
x |
x |
x |
x |
|
x |
x |
|
|
|
|
Brazilian Portuguese (pt-BR) |
x |
x |
x |
x |
x |
|
x |
x |
|
|
|
|
Russian (ru) |
Limited |
x |
|
|
|
|
|
|
|
|
|
|
Spanish (es) |
x |
x |
x |
x |
x |
|
x |
x |
|
|
Limited |
|
Mexican Spanish (es-MX) |
|
|
x |
x |
x |
|
x |
x |
|
|
|
|
Swedish (sv) |
x |
x |
x |
x |
x |
|
x |
x |
|
|
|
* Some supported languages might require additional configuration for your Workforce Optimization implementation. Consult with to ensure the language you want to transcribe is configured for you.
Adding additional languages or expanding current offerings requires collaboration with Provider. Contact your account representative for more information.