WFM glossary
This glossary provides explanations of terms used in WFM.
A - H
Abandon rate
Absence
Backlog management
Business unit
Contract
Contract schedule
Contract time
Day off
Daylight Saving Time (DST)
Default scenario
Dynamic shrinkage
Employment type
Group pages
Handled within
Hourly availability
L - N
Managing staff
Midnight break
Must have
Nightly rest time
O - R
Occupancy
Optional columns
Personal activity
Preference
Ready time adherence
Real time adherence
S - Z
Scenario
Self-scheduling
Service level
Shift category
Shift trade
Shift trade request
Shrinkage
Skill
Skill types
Weekly rest time
Workload
Work time