Read an email contact (legacy)

In the Email panel, you can review the emails that your agents received from customers.

NOTE   The Email panel is not the same as the Email Thread panel. For information about the Email Thread panel, see Read an email contact.

Contact Type: Email

Contact Content: N/A

Licenses Required: QM, CR, Webex WFO Access.

Permissions Required: View Contacts

Contacts displayed in this panel have a contact type of email. Phrase hits from Text Analytics tasks are highlighted in yellow.