Integration settings for Vonage CC
The following fields appear if the Platform you select is Vonage CC v1.
IMPORTANT You must configure the historical data integration before you can configure the real-time integration. This is because the agent synchronization process from the contact center platform relies on historical data collection. All other types of integrations, such as the user import, can be configured in any order.
This help article describes the available UI elements and their functions. For detailed, step-by-step instructions on configuring this integration, see the integration guide (if available)
Historical settings
| Display name | Description |
|---|---|
|
Group |
A unique name assigned to a collection of integrations within a selected platform. You must provide the name when adding multiple integrations for the same platform and operation. You can skip it if there is only one integration. The name of the group must be distinct for each integration and integration type. |
|
Status |
A toggle to enable or disable the integration. When enabled, the integration is active and processes data according to the configured settings. |
| Vonage CC URL |
Base URL for the Vonage CC API. This value varies by customer region. EXAMPLE https://nam.api.cc.vonage.com (North America), https://emea.api.cc.vonage.com (Europe/Middle East/Africa) |
| Vonage CC Client ID | Client ID used to authenticate the Vonage CC API call. |
| Vonage CC Client Secret | Client secret used to authenticate the Vonage CC API call. |
Realtime settings
| Display name | Description |
|---|---|
|
Group |
The name assigned to a collection of integrations under the selected platform. This name is required when adding multiple integrations for the same platform and operation. This is optional when a single integration is present. |
|
Status |
A toggle to enable or disable the integration. When enabled, the integration is active and processes data according to the configured settings. |
| Vonage CC URL |
Base URL for the Vonage CC API. This value varies by customer region. EXAMPLE https://nam.api.cc.vonage.com (North America), https://emea.api.cc.vonage.com (Europe/Middle East/Africa) |
| Vonage CC Client ID | Client ID used to authenticate the Vonage CC API call. |
| Vonage CC Client Secret | Client secret used to authenticate the Vonage CC API call. |
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