Integration settings for Cisco Webex Contact Center

The following fields appear if the Platform you select is Cisco Webex CC Qbr V2.

IMPORTANT You must configure the historical data integration before you can configure the real-time integration. This is because the agent sync process from the contact center platform relies on historical data collection. All other types of integrations, such as the user import, can be configured in any order.

Historical settings

Display name	Description
Group	A unique name assigned to a collection of integrations within a selected platform. You must provide the name when adding multiple integrations for the same platform and operation. You can skip it if there is only one integration. The name of the group must be distinct for each integration and integration type.
Status	A toggle to enable or disable the integration. When enabled, the integration is active and processes data according to the configured settings.
Webex WFO URL	The base URL of your Webex WFO environment. EXAMPLE https://<realm>.calabriocloud.com
Webex WFO password	The password associated with the Webex WFO user account used for token generation and API access.
Webex WFO username	The username of the Webex WFO user account used to obtain the authentication token for connecting to the Cisco Webex Contact Center (WxCC) APIs.
Cisco Webex Contact Center base URL	The base API endpoint for your Cisco Webex Contact Center. The URL depends on your regional deployment. EXAMPLE https://api.wxcc-us1.cisco.com
Server ID	The server ID defined in your Webex WFO environment.
Tenant ID	The tenant ID defined in your Webex WFO environment.

Realtime settings

Display name	Description
Group	A unique name assigned to a collection of integrations within a selected platform. You must provide the name when adding multiple integrations for the same platform and operation. You can skip it if there is only one integration. The name of the group must be distinct for each integration and integration type.
Status	A toggle to enable or disable the integration. When enabled, the integration is active and processes data according to the configured settings.
Webex WFO URL	The base URL of your Webex WFO environment. EXAMPLE https://<realm>.calabriocloud.com
Webex WFO password	The password associated with the Webex WFO user account used for token generation and API access.
Webex WFO username	The username of the Webex WFO user account used to obtain the authentication token for connecting to the Cisco Webex Contact Center (WxCC) APIs.
Cisco Webex Contact Center base URL	The base API endpoint for your Cisco Webex Contact Center. The URL depends on your regional deployment. EXAMPLE https://api.wxcc-us1.cisco.com
Server ID	The server ID defined in your Webex WFO environment.
Tenant ID	The tenant ID defined in your Webex WFO environment.