Integration settings for 8x8

The following fields appear if the Platform you select is 8x8.

IMPORTANT You must configure the historical data integration before you can configure the real-time integration. This is because the agent synchronization process from the contact center platform relies on historical data collection. All other types of integrations, such as the user import, can be configured in any order.

Historical settings

Display name	Description
Group	A unique name assigned to a collection of integrations within a selected platform. You must provide the name when adding multiple integrations for the same platform and operation. You can skip it if there is only one integration. The name of the group must be distinct for each integration and integration type.
Status	A toggle to enable or disable the integration. When enabled, the integration is active and processes data according to the configured settings.
8x8 API client ID	The 8x8 API client ID used to authenticate API requests.
8x8 API client secret	The 8x8 API client secret used with the client ID to authenticate API requests.
8x8 tenant region	The region where the 8x8 tenant is hosted.
Acceptable service level threshold	The default service level threshold for answered contacts and the acceptable threshold for abandoned contacts. Default value is 20.