Log in to Webex WFO with your subdomain URL

NOTE   This is a new feature that is not yet generally available. Both the current and new subdomain-based login paths will run in parallel until customers transition to the new login flow.

If you are looking for the legacy login page's help article, click Log in to Webex WFO (legacy). You can log in to Webex WFO using either the legacy login experience or the subdomain-based login experience detailed in this article.

The login page allows you to log in using your Webex WFO credentials or an external identity provider (IdP) such as Okta, OneLogin, and more.

Direct login, also referred to as IAM Authentication, is the default login method. Direct login means you log straight into Webex WFO itself by entering your email address and password on the login page. Your administrator can change your default login method on the Set up IAM authentication page. From the IAM Authentication page, your administrator can configure an external IdP or multi-factor authentication.

Before a user can log in, an administrator has to create an identity for the user in Webex WFO. Administrators must navigate to Application Management > User Configuration > Users to create new users.

Your tenant subdomain URL is located at Application Management > Administration > Global Settings > Tenant Subdomain URL as a read-only field.

Prerequisites

IMPORTANT   Your organization must use an authentication option on the IAM Authentication page. To configure identity and access management (IAM) authentication navigate to Application Management > IAM Authentication > and select the Enable IAM Authentication (Direct Login) or Enable IAM External Authentication Entity (Company Login) checkbox.
The subdomain-based login experience detailed in this article is not compatible with legacy single sign-on (SSO) configurations through the Authentication page in Application Management.

  • An administrator has created your user identity in Webex WFO.

  • Your IT team must whitelist *.calabrio.one so your subdomain is accessible.

  • This login page is only available to Cloud Webex WFO users. It is not available to Teleopti WFM and on-prem Webex WFO users.

Procedures

NOTE   If you forgot your password, enter your email address on the login page and click Next. Then click Forgot my password.

Webex WFO has different login pages, and it's important to know which version your organization uses. Refer to the list below to correctly identify the login page used by your organization.

  • If your login URL includes a subdomain in the URL then this Help article is the right place for you. A subdomain is the part of a URL that comes before the main domain name. Continue referencing this Help article for information relevant to your organization. The following is an example.

    [placeholder].calabrio.one

    Where [placeholder] is the unique subdomain for your organization's tenant account.

  • Your tenant subdomain URL is located at Application Management > Administration > Global Settings > Tenant Subdomain URL as a read-only field.

  • If your login page looks like the image below, and your login URL does not have a unique subdomain, then refer to Log in to Webex WFO (legacy) for information relevant to your organization.

  • If your login page looks like the image below, then you are on the legacy login experience. Refer to Log in to Webex WFO (legacy) for information relevant to your organization.

WFM only:

  • If your organization only uses Cisco Teleopti WFM, then refer to Log in to Cisco Teleopti WFM for information relevant to your organization.

Activation is a one-time process. If your account is already activated, then view the Log in to Webex WFO procedures.

Activate your Webex WFO account if you have direct login

  1. Navigate to the login URL for your organization.
  2. Enter your email address.
  3. Click Forgot my password!.
  4. Enter your email address. This email address must match the email address of your Webex WFO user identity that your administrator created.
  5. You receive an email, and you must click the link in the body of the email.
  6. You are routed to a webpage where you must enter your new password. Follow the on-screen prompts. Enter a unique password that follows the password complexity requirements detailed in Password complexity requirements. After you successfully complete this procedure, proceed to one of the Log in to Webex WFO procedures.

Activate your Webex WFO account if you have SAML Single-Sign-On (SSO)

  1. Navigate to the login URL for your organization.
  2. Enter your email address. You are redirected to your identity provider (IdP).
  3. Follow the onscreen prompts to log in using your IdP. Afterwards, you are routed back to the Webex WFO login page. No further steps are required.

Log in to Webex WFO with your Webex WFO credentials (direct login)

Follow this procedure if your organization does not use an external identity provider.

  1. Navigate to the Webex WFO login page using the URL unique to your organization.

  2. Enter the email address associated with your Webex WFO user account.
  3. Click Next.
  4. Enter the password associated with your Webex WFO account.
  5. Click Next. If successful, you are directed to Webex WFO.

Log in to Webex WFO using your organization’s external identity provider

Follow this procedure if your organization uses an external identity provider.

  1. Navigate to the Webex WFO login page using the URL unique to your organization.

  2. Enter the email address associated with your Webex WFO user account.
  3. Click Next.

  4. Click Company Login. You may see a Direct Login or Company Login button depending on your organization.

    NOTE    You may be redirected to your organization’s external identity provider to log in. If so, follow the onscreen prompts to complete the log in process.

Log into Webex WFO using multi-factor authentication

Follow this procedure if your organization uses multi-factor authentication.

  1. Navigate to the Webex WFO login page using the URL unique to your organization.

  2. Enter the email address associated with your Webex WFO user account.
  3. Click Next.
  4. Enter the password associated with your Webex WFO user account.

  5. Webex WFO automatically sends an email to your account with a one-time password from "supportservices_noreply@calabriocloud.com". Open the email and copy the one-time password located in the body of the email.

    IMPORTANT   The password expires in five minutes.

  6. Enter the one-time password on the Webex WFO login page.

  7. Click Next. If successful, you are directed to Webex WFO.

NOTE   If you do not receive a one-time password email within one minute, check your spam folder or work with your IT administrator to ensure the one-time password email from "supportservices_noreply@calabriocloud.com" is not blocked.

Passwords must conform to the following rules.

  • Must be a minimum of 8 characters.

  • Must contain at least one of each of the following.

    Uppercase letters
    Lowercase letters
    Numbers 0-9
    Special characters ! # $ % & ( ) , . / : ; = ? @ ^ ` |

  • Cannot contain your name or email address.

NOTE   Passwords do not expire.

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