November

Product features and enhancements

We added these new features and enhancements to Webex WFO in November 2025.

Platform/Suite-Wide

Libcurl update for SNI support (November 4): We’ve updated Libcurl to support Server Name Indication (SNI), ensuring our software connects reliably to servers that require SNI during the SSL/TLS secure connection setup when establishing WebSocket connections.

WFM

WFM Integrations Self-Service now available (November 3): We’ve introduced a new WFM Integrations feature that enables you to monitor and manage all integrations with Contact Center as a Service (CCaaS) and other Contact Center platforms. You can now:

• View integration details, including the public endpoint URL (when available) and the time zone of the collected data.

• Track the latest collection date and time for historical data integrations.

• Check the real-time integration status and identify inactivity on data feeds.

• Configure and deploy new integrations from a predefined list to activate updated configurations.

By offering greater visibility and control, this enhancement simplifies integration management and ensures data consistency across connected systems. More information is available here: Manage WFM integrations.

Resolved issues

This table lists the issues that we fixed in each release in November. The most recent release is first.

November 4 (Build 1329)

Issue	Component	Subcomponent	Issue Description
997898	QM	Interaction Page	Resolved an issue that allowed users to create an ad-hoc “review” type goal on a contact that already had an active ad-hoc goal assigned. With this fix, the system now prevents duplicate ad-hoc goals from being assigned to the same contact.