Play a contact
Did that caller really tell you their address was on Mars? Play back the contact to make sure you’re not imagining things.
- Click Interactions in the top menu. A list of all your recorded contacts appears.
- Double-click a contact. The media player opens.
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Click Play (top center of the page).
- Click Close (the X, top right of the media player) to go back to the list of recordings.
You might see these icons in the media player’s audio panel:
Icon | What It Means |
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Comment: Someone added a comment to the evaluation for this contact. (See Check your quality evaluations for more information.) |
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Hold: You placed the contact on hold. |
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Pause: The recording of the contact was paused, either by you or by Workforce Optimization. |
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Silence: Nobody was talking during this part of the contact. |
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Talkover: You and the caller talked at the same time during this part of the contact. |