Quick Start Guide for QM Agents

Welcome to Workforce Optimization Quality Management (QM)! QM allows you to keep track of how well you’re doing by playing your contacts and seeing evaluations of your contacts.

If you have questions about following any of the instructions in this guide, check with your supervisor.

• Play a contact
• Check your quality evaluations
• Play a contact assigned to you
• Customize what you see on the Interactions page