Scheduled Time per Activity report

This report shows the current scheduled time per activity. It shows a matrix and a pie chart of all scheduled time, summarized by day and activity. This gives you an overview of where time is spent. The report does not include version history.

The report answers questions like:

How much coaching time did we schedule for our agents in total over the last month?
How many hours of meetings were scheduled in the last quarter?

Use the Not defined option in the team and agent selection to show logged data which is not connected to any agent and team.

Page location

WFM > Reports > Scheduled time per activity

Fields in this report

Field	Description
Scheduled time	The scheduled time for each day and activity.
Totals	The total time scheduled for this day for the selected teams.