Scheduled Overtime per Agent report

This report shows the scheduled overtime per agent, date and overtime type. You can drill down from team totals, agent and date.

The report answers questions like:

  • How much overtime did each agent have scheduled last week?
  • How many hours of overtime did we schedule last month?

Use the Not defined option in the team and agent selection to show logged data which is not connected to any agent and team.

Page location

WFM > Reports > Scheduled overtime per agent

Fields in this report

Field Description

Scheduled overtime

The time scheduled in addition to the normal contract time.

NOTE   Only activities which are set as work time are included.

Related topics