Scheduled Agents per Activity report

This report shows the number of agents (FTEs) that are scheduled per activity and interval. It also shows a summary of the total number of agents that are scheduled for the selected interval. Select several days at the time to make it easier to compare a specific intraday period over time.

The report answers questions like:

How many agents are scheduled on a break between 10:00 AM and 1:00 PM today?
How many agents were scheduled on each activity by interval?
How many agents were scheduled to be on the phone from 11:30 AM to 11:45 AM yesterday?
What was the maximum number of agents who were scheduled to go to lunch at one time yesterday?

Page location

WFM > Reports > Scheduled agents per activity

Fields in this report

Field	Description
Number of agents	The number of agents scheduled for each interval and activity.
Totals	The total number of agents scheduled for this interval for the selected teams.