Agent Skills report

This report shows a summary of all the skills per agent on a selected day. All dates are in the agents' time zones.

The report answers questions like:

  • What skills are assigned to each agent?

In the selection page, there is an option to Only show active skills. If this option is selected and an agent only has skills which are not active, the row is blank and the agent is not counted as skilled.

Page location

WFM > Reports > Agent skills

Fields in this report

Field Description

The agents assigned to each skill are marked.

Related topics