Agent Trend Graph

The Agent Trend Graph report displays a specific user’s average score for each evaluation made over a specified time period, along with trend line and the detailed information below that makes up the graph.

Fields in this report

Field	Description
Call Duration	The contact’s talk time (amount of time between call answered and call dropped).
Contact Date	The date the contact occurred.
Contact ID	The conversation’s unique ID.
Contact Time	The time when the contact occurred.
Contact Time Zone	The time zone in which the contact occurred.
End	The end of the day or interval, or the end of the period covered by the report.
Form	The name of the evaluation form.
ID	The ID of the contact.
Score	The evaluation score given to the contact.
Start	The start time of the day or interval or the start of the period covered by the report.
Trend	The average evaluation score over time.