Licensing overview

Workforce Optimization uses licensing models that grant users access to the Workforce Optimization product. QM, Analytics, and Data Explorer use a licensing model with subscription billing and uncommitted licenses. For this licensing model, a set number of seats are bought for a “minimum monthly commitment.” Uncommitted licenses apply when more seats are used than were purchased; then your organization is billed for those additional seats. View How licenses work for QM, Analytics, and Insights to learn about the licensing model with subscription billing and uncommitted licenses, examples of users with multiple roles, and the connection between licenses, roles, and permissions.

WFM uses a licensing model related to the number of named agents for your organization. Users who are not scheduled within Workforce Optimization WFM do not count as named agents. For licensing information related to WFM, view How the WFM licensing model works.