I can't see my visuals

Use the following section to help you troubleshoot problems with visuals.

Problem Solution

I am trying to view visuals, but they are not rendering properly.

NOTE   These settings must be configured on your computer and through the applications you use for ad blockers and endpoint security. A restart is required for the network changes to take effect.

 Whitelist domains for VPN and proxy restrictions
  1. Click Start and type firewall.
  2. Click Firewall & network protection.
  3. Click Allow an app through firewall. The Allowed apps tab opens.
  4. Click Change settings.
  5. Add the following domains to your whitelist.

    • *.aws.amazon.com

    • amazonaws.com

    • https://mobileanalytics.*.amazonaws.com

    • *.cloudfront.net

    • https://launchdarkly.com

    • *.launchdarkly.com

  6. Click OK.
Add exceptions for Insights domains in your ad blocker

  1. Open your ad blocker’s settings or preferences.

  2. Locate the Exceptions or Allowlist section.

  3. Add the following domains to your Allowlist:

    • *.aws.amazon.com

    • amazonaws.com

    • https://mobileanalytics.*.amazonaws.com

    • *.cloudfront.net

    • https://launchdarkly.com

    • *.launchdarkly.com

  4. Click Save.

Allow domains in proxy server

  1. Click Start and type proxy.

  2. Click Proxy settings.

  3. Click Set up under Use a proxy server in the Manual proxy setup section.

  4. Add the following domains to your whitelist:

    • *.quicksight.aws.amazon.com

    • *.cloudfront.net

    • https://launchdarkly.com

    • *.launchdarkly.com

  5. Click Save.

Whitelist endpoint security restrictions

  1. Open your endpoint security application.

  2. Navigate to the URL Exceptions or Trusted Sites section.

  3. Add the following URL to the exception list:

    • https://launchdarkly.com

  4. Click Save.

I am trying to add a visual, but the option is unavailable.

  • Check that you aren't trying to add more objects than the quota allows. Insights supports up to 30 datasets in a single analysis, up to 30 visuals in a single sheet, and a limit of 20 sheets per analysis.

I see maps as visual options in Insights, but I don't see any geospatial data in any of the datasets. Can I make a map in Insights?

  • While you may see the mention of geospatial fields in Insights, there may be no data to support them. As currently, Insights does not include any geospatial-type data.