Manage users
This section helps you understand, create, and manage your Workforce Optimization users.
How licenses work for QM, Analytics, and Insights | Learn about the types of licenses that are available and how licenses, roles, and permissions interact. |
Create and edit users for QM, Analytics, and Insights | Sync users from your ACD or set them up manually, and configure and maintain them for the Workforce Optimization applications. |
Manage roles and permissions for QM, Analytics, and Insights | Roles and permissions determine a user’s access in Workforce Optimization. |
Select the page that people first see when they log in to Workforce Optimization. |
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Manage teams for QM and Analytics and Manage groups for QM and Analytics | Teams and groups organize your users within Workforce Optimization. |
Manage views for QM | Views determine a user’s scope in Workforce Optimization. |