Manage users

This section helps you understand, create, and manage your Workforce Optimization users.

How licenses work for QM, Analytics, and Insights	Learn about the types of licenses that are available and how licenses, roles, and permissions interact.
Create and edit users for QM, Analytics, and Insights	Sync users from your ACD or set them up manually, and configure and maintain them for the Workforce Optimization applications.
Manage roles and permissions for QM, Analytics, and Insights	Roles and permissions determine a user’s access in Workforce Optimization.
Assign landing pages to users	Select the page that people first see when they log in to Workforce Optimization.
Manage teams for QM and Analytics and Manage groups for QM and Analytics	Teams and groups organize your users within Workforce Optimization.
Manage views for QM	Views determine a user’s scope in Workforce Optimization.