Manage users

This section helps you understand, create, and manage your Webex WFO users.

How licenses work for QM, Analytics, Insights, and Performance Management	Learn about the types of licenses that are available and how licenses, roles, and permissions interact.
Create and edit users for QM, Analytics, Insights, and Performance Management	Sync users from your ACD or set them up manually, and configure and maintain them for the Webex WFO applications.
Import and export users for QM, Analytics, Insights, and Performance Management	Learn how to import new or edited users or export existing users. The import and export data is in CSV format.
Manage roles and permissions for QM, Analytics, Insights, and Performance Management	Roles and permissions determine a user’s access in Webex WFO.
Assign landing pages to users	Select the page that people first see when they log in to Webex WFO.
Manage teams for QM, Analytics, Insights, and Performance Management and Manage groups for QM, Analytics, Insights, and Performance Management	Teams and groups organize your users within Webex WFO.
Manage views for QM	Views determine a user’s scope in Webex WFO.