Monitor scheduled bulk contact exports
Use the Bulk Contact Export Audit page to monitor the status of scheduled bulk contact exports.
IMPORTANT Workforce Optimization has released an updated version of the bulk contact export audit monitoring page. The monitoring table you see on the page varies depending on if the updated version has been rolled out to your organization.
NOTE You need the View Bulk Contact Export permission to see the exports created by other people in your organization.
Prerequisites
- You have configured an external storage location for exported contacts to go to.
- You have created a recurring or ad hoc bulk contact export. (Create these on the Interactions page.)
Page location
Application Management > Global > Monitoring > Bulk Contact Export Audit
Procedure
Access exported files
Exported files are located in the Exports folder on your configured storage location:
- If you have configured SFTP in your Archive Configuration, the files transfer to that server.
- If you have not configured SFTP in your Archive Configuration, the files are stored on your Network Storage location.
The files are ZIP files in CSV format. File names use the following naming convention: <“immediate” or “scheduled”>-<saved search name>-<datestamp>-<timestamp>
Configure network storage on the Storage Profiles page (Application Management > Global > System Configuration > Storage Profiles).
Updated bulk contact export audit monitoring table
Column |
Description |
---|---|
Date |
The date and time the export was created. |
Name |
The name given to the export by the person who created it. |
Status |
The current state of the export job. |
Contacts Evaluated |
The total number of contacts that Workforce Optimization has processed. Workforce Optimization evaluates the search results to determine which contacts are valid, which means the contacts do have audio to export. The number of contacts evaluated may differ from the number of contacts exported if the results have valid and invalid contacts. |
Invalid Contacts |
The number of contacts that were deemed invalid after evaluation and are not be submitted for processing. An example of an invalid contact is a contact that does not have media to export. |
Contacts Submitted |
The total number of contacts submitted for a bulk contact export. |
Contacts Exported |
The number of files Workforce Optimization has successfully exported to your organization's external S3 bucket. |
Job Owner |
The name of the person who created the bulk contact export job. |
Classic Bulk contact export monitoring audit table
Column |
Description |
---|---|
Date |
When the export was created. |
Name |
The name given to the export by the person who created it. |
Export Status |
The status of the export. NOTE If the status is Failed, the most common reason is problems communicating with the external storage location. Verify that it is possible to transfer files based on the credentials provided with a third-party tool (for example, Filezilla). |
Task Count |
The number of audio or video files that Workforce Optimization has attempted to convert, including failed conversions. |
Tasks Queued |
The number of files waiting to be converted to the export file format. |
Tasks in Progress |
The number of files currently being converted to the export file format. |
Tasks Finished |
The files that were successfully converted to the export file format. |
Uploads Queued |
The files that are waiting to be moved to the external storage location. |
Uploads Succeeded |
The files that were successfully moved to the external storage location. |
Uploads Failed |
The files that Workforce Optimization was unable to move to the external storage location. |
Related topics
- Add external storage locations—Create locations for exported files to go to.
- Export contacts in bulk—Create bulk contact exports.
- Configure QM archive settings
- Configure storage profiles for QM and Analytics
- Manage roles and permissions for QM, Analytics, and Insights—Learn more about the Bulk Contact Export and View Bulk Contact Export permissions.