March

Product features and enhancements

We added these new features and enhancements to Webex WFO in March 2026.

Performance Management

Product terminology update (March 4): We renamed Smart Coaching to Auto Coaching across the Webex WFO.

QM

KPI dashboard filter update (March 4): We updated the filters in the KPI dashboard to use the new multi select tree drop-down.

Resolved issues

This table lists the issues that we fixed in each release in March. The most recent release is first.

March 4 (Build 1350)

Issue	Component	Subcomponent	Issue Description
1061314	QM	Interactions	Fixed an issue on the Interaction Search page where the page displayed blank when a user’s last executed search used the custom data filter with a custom metadata field that had been deleted. The system now loads the page correctly even if the previously used custom metadata field no longer exists.