November
Product features and enhancements
We added these new features and enhancements to Workforce Optimization in November 2024.
Platform/Suite-Wide
Version number removed from Login page (November 12): The Version number has been removed from the Login page and the bottom right of all other pages.
QM
Updated Interaction Summary Panel Label (November 19): We have updated the label for the Media Player Interaction Summary Panel and the Task Manager page from "Interaction Summary" to "AI Interaction Summary." This is a label change only, and all other capability and functionality remain unchanged.
WFM
Better handling of Africa/Cairo Daylight Saving Time in Scheduling (November 5): We have made improvements to better support the scheduling on the day Africa/Cairo timezone goes into Daylight Saving Time in the spring.
Analytics
Transcription Search page retired (November 19): We have deprecated the Transcription Search page. To search for text in contacts, users can now use the Text Search filter on the Interactions page.
Resolved issues
This table lists the issues that we fixed in each release in November. The most recent release is first.
November 20 (WFM v. 2411.19.11)
|
Issue |
Component |
Subcomponent |
Issue Description |
|---|---|---|---|
|
930057 |
WFM |
MyTime |
"Invalid time value" error occurred for one customer when trying to post a Shift for trade on trade board. |
November 19 (Build 1242)
|
Issue |
Component |
Subcomponent |
Issue Description |
|---|---|---|---|
|
935872 |
QM |
External Storage |
Fixed AWS IAM policy preventing the assumption of roles used by External Storage Location AWS S3 Bucket using Role Assumption. |
November 12 (WFM v. 2411.8.8)
Behind-the-scenes tweaks and fixes.
November 12 (Build 1238)
|
Issue |
Component |
Subcomponent |
Issue Description |
|---|---|---|---|
|
880052 |
QM |
Interactions |
Text Search was not working for generic text contacts that were imported via the Generic Text Import API. |
November 5 (WFM v. 2411.5.2)
|
Issue |
Component |
Subcomponent |
Issue Description |
|---|---|---|---|
|
929522 |
WFM |
SSO |
Users stuck in login loop when clicking on WFM tab from Workforce Optimization when launching Workforce Optimization from Okta. |
|
929369 |
WFM |
General |
The CWFM to NWFM Transition tool displays incorrect talk time and ACW in the queue stats report. |
November 1 (WFM v. 2410.31.15)
|
Issue |
Component |
Subcomponent |
Issue Description |
|---|---|---|---|
|
934349 |
WFM |
General |
The MyTime app was frequently redirecting users to the Login screen. |