WFM Requests dataset

The WFM Requests dataset contains the following data:

Absence

Data field Definition
Absence In Contract Time Name The display name for the absence in contract time.
Absence In Paid Time Name The display name for the absence in paid time.
Absence In Work Time Name The display name for the absence in work time.

Absence Type

All absence types that could be added to schedules in the WFM system. Status property shows if the absence is active or deleted in the system.

Absence Type Code

The Workforce Optimization database GUID for the absence type.

Absence Type Short Name

An abbreviation for the absence type that is configured in WFM.

Absence Type Status

Whether the absence type is active or deleted.

Is Absence In Contract Paid Time

Whether or not the absence is in contract paid time. 1 = yes, 0 = no.

Is Absence In Paid Time

Whether or not the absence is in paid time. 1 = yes, 0 = no.

Is Absence In Work Time

Whether or not the absence is in work time. 1 = yes, 0 = no.

Is Absence Type Deleted

Whether or not the absence type is deleted. 1 = yes, 0 = no.

Organization

Data field Definition
Business Unit Code The Workforce Optimization database GUID for the business unit.
Business Unit Name The organizational unit at the top of the business hierarchy. It can contain one or more sites.
Site Code The Workforce Optimization database GUID for the site.
Site Name A site is a unit in the business hierarchy, belonging to a business unit and containing one or more teams.
Team Code The Workforce Optimization database GUID for a team.
Team Name

The display name for the collection of agents.

Person

Data field Definition
Agent Skill Set Code The Workforce Optimization database GUID for the agent skill set.
Agent Skill Set Name A unique combination of assigned skills for an agent.
Employment End Date The date when the person's employment ended in Workforce Optimization.
Employment Number

This number associated with the person appears if your Workforce Optimization system is connected to your Human Resources Management System (HRMS).

Employment Start Date The date when the person's employment started in Workforce Optimization.

First Name

The user's first name.

Is Agent

Whether or not the person is an agent. 1 = yes, 0 = no.

Is Person Deleted Whether or not a person is deleted. 1 = yes, 0 = no.
Is User Whether or not a person is a user in WFM. 1 = yes, 0 = no.

Last Name

The user's last name.

Person Code

The unique ID of a WFM person.

Person Contract Code

The Workforce Optimization database GUID of the person contract.

Person Contract Name

The display name of the person contract.

Person Email

The user's email address.

Person Name

The full name of the agent in the WFM system. A person is considered to be an agent if he/she belongs to a team. The person code/ID connected is a unique identifier for the person in the WFM system regardless of person period.

Person Note

This data comes from an open-text field in the People module.

Person Parttime %

The percentage of a full-time schedule that a part-time agent works. For example, an agent who works half time has a parttime % of .5.

Person Period Note

A comment that is added to the person period. This data comes from an open-text field in the People module.

Person Timezone

The timezone associated with the user's WFM settings.

Request Status

Data field Definition
Request Status ID The Workforce Optimization database ID for the request's status.
Request Status Name Request Status shows in which state a request is, such as "Approved," "Pending," "Denied," and so on. Requests are manually or automatically managed messages with absence, shift trade, or text requests.

Request Type

Data field Definition
Request Type ID The Workforce Optimization database ID for the request's type.
Request Type Name Requests are manually or automatically managed messages with absence, shift trade, or text requests.

Requests

Data field Definition
Request Application Date The date that the request was made.
Request Code The Workforce Optimization database GUID for the request.

Request Days

The days for which the agent made a request.

Request Period End Date

Time subject representing the last date requested in a request.

Request Period Start Date

Time subject representing the first date requested in a request.

Requested Time

The requested absence or overtime the agents have initiated. The agent makes the request in MyTime and the request can then be approved or denied either automatically or by an administrator.

System

Data field Definition
system_person_code

The unique ID of a WFM person.

system_realm_id

The Workforce Optimization database ID for the Provider realm that the tenant is in.

system_team_code The Workforce Optimization database GUID for a team.
system_tenant_id

The Workforce Optimization database ID for the tenant.