WFM People dataset

The WFM People dataset contains the following data:

Organization

Data field Definition
Business Unit Code The Workforce Optimization database GUID for the business unit.

Business Unit ID

The Workforce Optimization database ID for the business unit.

Business Unit Name The organizational unit at the top of the business hierarchy. It can contain one or more sites.
Site Code The Workforce Optimization database GUID for the site.

Site ID

The Workforce Optimization database ID for the site.

Site Name A site is a unit in the business hierarchy, belonging to a business unit and containing one or more teams.

Sites

The number of sites.

Team Code The Workforce Optimization database GUID for a team.

Team ID

The Workforce Optimization database ID for the team.

Team Name

The display name for the collection of agents.

People

Data field Definition
Agent Skill Set Code The Workforce Optimization database GUID for the agent skill set.
Agent Skill Set Name A unique combination of assigned skills for an agent.
Employment End Date The date when the person's employment ended in Workforce Optimization.
Employment Number

This number associated with the person appears if your Workforce Optimization system is connected to your Human Resources Management System (HRMS).

Employment Start Date The date when the person's employment started in Workforce Optimization.
Is Agent

Whether or not the person is an agent. 1 = yes, 0 = no.

Is Person Deleted Whether or not a person is deleted. 1 = yes, 0 = no.
Is User Whether or not a person is a user in WFM. 1 = yes, 0 = no.
People A distinct count of Person IDs. The unique number of people (persons).
Person Code

The unique ID of a WFM person.

Person Contract Code

The Workforce Optimization database GUID of the person contract.

Person Contract Name

The display name of the person contract.

Person Email

The user's email address.

Person First Name

The user's first name.

Person ID

The Workforce Optimization database ID for the person. This field can be helpful if your organization has multiple people with the same name.

Person Last Name

The user's last name.

Person Name

The full name of the agent in the WFM system. A person is considered to be an agent if he/she belongs to a team. The person code/ID connected is a unique identifier for the person in the WFM system regardless of person period.

Person Note

This data comes from an open-text field in the People module.

Person Parttime %

The percentage of a full-time schedule that a part-time agent works. For example, an agent who works half time has a parttime % of .5.

Person Period End Date

Time subject for the end date for a work period for an agent.

Person Period End Date (Agent Local)

The end date for the person period, as it appears in the agent's local time.

Person Period Note

A comment that is added to the person period. This data comes from an open-text field in the People module.

Person Period Start Date

Time subject for the start date for a work period for an agent.

Person Period Start Date (Agent Local)

The start date for the person period, as it appears in the agent's local time.

Person Periods

A distinct count of person IDs.

Person Timezone

The timezone associated with the user's WFM settings.

System

Data field Definition
system_person_code

The unique ID of a WFM person.

system_realm_id

The Workforce Optimization database ID for the Provider realm that the tenant is in.

system_team_code The Workforce Optimization database GUID for a team.
system_tenant_id

The Workforce Optimization database ID for the tenant.