WFM Adherence dataset

The WFM Adherence dataset contains the following data:

Adherence

Data field Definition
Adherence (%) The percentage of time marked as in adherence for an agent on day level.
In Adherence (h) The time in hours marked as in adherence for an agent on day level.
In Adherence (m) The time in minutes marked as in adherence for an agent on day level.
In Adherence (s) The number of seconds when agents were adhering to their schedules.
In Neutral Adherence (h) The time in hours marked as in neutral adherence for an agent on day level.
In Neutral Adherence (m) The time in minutes marked as in neutral adherence for an agent on day level.
In Neutral Adherence (s) The number of seconds when agents' adherence was marked as neutral: neither in adherence nor out of adherence.
Late for Work (s) The time in seconds on day level that an agent is recorded as "Late for work". Which activities to track are set in the Adherence tool. Format in hh:mm:ss.
Late for Work Count The number of days that an agent is recorded as "Late for work." Which activities to track are set in the Adherence tool.
Out of Adherence (h) The time in hours marked as out of adherence for an agent on day level.
Out of Adherence (m) The time in minutes marked as out of adherence for an agent on day level.
Out of Adherence (s) The number of seconds agents spent not adhering to their schedules.

Shift Start Date

Time subject representing dates bound to the agent local time zone for shifts, absence days, days off, and schedule preferences.

Time in Shift (h)

The total time in hours scheduled in shift for an agent.

Time in Shift (m)

The total time in minutes scheduled in shift for an agent.

Time in Shift (s)

The time/duration in seconds for a scheduled activity and state group for an agent.

Organization

Data field Definition
Business Unit Code The Workforce Optimization database GUID for the business unit.
Business Unit Name The organizational unit at the top of the business hierarchy. It can contain one or more sites.
Site Code The Workforce Optimization database GUID for the site.
Site Name A site is a unit in the business hierarchy, belonging to a business unit and containing one or more teams.
Team Code The Workforce Optimization database GUID for a team.
Team Name

The display name for the collection of agents.

Person

Data field Definition
Agent Skill Set Code The Workforce Optimization database GUID for the agent skill set.
Agent Skill Set Name A unique combination of assigned skills for an agent.
Employment End Date The date when the person's employment ended in Workforce Optimization.
Employment Number

This number associated with the person appears if your Workforce Optimization system is connected to your Human Resources Management System (HRMS).

Employment Start Date The date when the person's employment started in Workforce Optimization.
Is Agent

Whether or not the person is an agent. 1 = yes, 0 = no.

Is Person Deleted

Whether or not a person is deleted. 1 = yes, 0 = no.

Is User

Whether or not a person is a user in WFM. 1 = yes, 0 = no.

Person Code

The unique ID of a WFM person.

Person Contract Code

The Workforce Optimization database GUID of the person contract.

Person Contract Name

The display name of the person contract.

Person Email

The user's email address.

Person First Name

The user's first name.

Person Last Name

The user's last name.

Person Name

The full name of the agent in the WFM system. A person is considered to be an agent if he/she belongs to a team. The person code/ID connected is a unique identifier for the person in the WFM system regardless of person period.

Person Note

This data comes from an open-text field in the People module.

Person Parttime %

The percentage of a full-time schedule that a part-time agent works. For example, an agent who works half time has a parttime % of .5.

Person Period Note

A comment that is added to the person period. This data comes from an open-text field in the People module.

Person Timezone

The timezone associated with the user's WFM settings.

System

Data field Definition
system_person_code

The unique ID of a WFM person.

system_realm_id

The Workforce Optimization database ID for the Provider realm that the tenant is in.

system_team_code The Workforce Optimization database GUID for a team.
system_tenant_id

The Workforce Optimization database ID for the tenant.