WFM Adherence Details dataset

The WFM Adherence Details dataset contains the following data:

Absence

Data field Definition
Absence In Contract Time Name The display name for the absence in contract time.
Absence In Paid Time Name The display name for the absence in paid time.
Absence In Work Time Name The display name for the absence in work time.
Absence Type All absence types that could be added to schedules in the WFM system. Status property shows if the absence is active or deleted in the system.
Absence Type Code The Webex WFO database GUID for the absence type.
Absence Type Short Name

An abbreviation for the absence type that is configured in WFM.
Absence Type Status Whether the absence type is active or deleted.
Is Absence In Contract Time Whether or not the absence is in contract time. 1 = yes, 0 = no.
Is Absence In Paid Time Whether or not the absence is in paid time. 1 = yes, 0 = no.
Is Absence In Work Time Whether or not the absence is in work time. 1 = yes, 0 = no.
Is Absence Type Deleted Whether or not the absence type is deleted. 1 = yes, 0 = no.

Activity

Data field Definition
Activity In Contract Time Name The display name for the activity in contract time.
Activity In Paid Time Name The display name for the activity in paid time.
Activity In Ready Time Name The display name for the activity in ready time.
Activity in Work Time Name The display name for the activity in work time.
Activity Type All activity types that could be added to schedules in the system. Status property shows if the activity is active or deleted in the system.
Activity Type Code The Webex WFO database GUID for the activity type.
Activity Type Status Can be active or deleted.
Is Activity In Contract Time Whether or not an activity is in contract time. 1 = yes, 0 = no.
Is Activity In Paid Time Whether or not an activity is in paid time. 1 = yes, 0 = no.
Is Activity In Ready Time Whether or not an activity is in ready time. 1 = yes, 0 = no.
Is Activity In Work Time Whether or not an activity is in work time. 1 = yes, 0 = no.

Is Activity Type Deleted

Whether or not an activity type is deleted. 1 = yes, 0 = no.

Adherence

Data field Definition
Activity End Date The date when the activity ended in an agent's schedule.
Activity Start Date The date when the activity started in an agent's schedule.

Adherence (%)

The percentage of time when agents were in adherence, calculated as in adherence time / (in adherence time + out of adherence time).
Adherence Change ID Row ID for detailed adherence status.
Adherence Type Type of adherence state for an agent: In, Out, or Neutral.
In Adherence Time (s) The number of seconds when agents were adhering to their schedules.
Neutral Adherence Time (s) The number of seconds agents spent in neutral adherence: neither in adherence nor out of adherence.
Out of Adherence Time (s) The number of seconds agents spent not adhering to their schedules.
Shift Start Date Time subject representing dates bound to the agent local time zone for shifts, absence days, days off, and schedule preferences.
State End Date The date when an agent left a state in the ACD.
State Group ID The Webex WFO database ID for the state group.
State Group Name A group of related states from the ACD platform. The state groups are created in WFM Options.
State Start Date The date when an agent entered a state in the ACD.
Time in State (s) The time/duration in seconds for a scheduled activity and state group for an agent.

Organization

Data field Definition
Business Unit Code The Webex WFO database GUID for the business unit.
Business Unit Name The organizational unit at the top of the business hierarchy. It can contain one or more sites.
Site Code The Webex WFO database GUID for the site.
Site Name A site is a unit in the business hierarchy, belonging to a business unit and containing one or more teams.
Team Code The Webex WFO database GUID for a team.
Team Name

The display name for the collection of agents.

Person

Data field Definition
Agent Skill Set Code The Webex WFO database GUID for the agent skill set.
Agent Skill Set Name A unique combination of assigned skills for an agent.
Employment End Date The date when the person's employment ended in Webex WFO.
Employment Number

This number associated with the person appears if your Webex WFO system is connected to your Human Resources Management System (HRMS).
Employment Start Date The date when the person's employment started in Webex WFO.

First Name

The user's first name.
Is Agent

Whether or not the person is an agent. 1 = yes, 0 = no.

Is Person Deleted

Whether or not a person is deleted. 1 = yes, 0 = no.

Is User

Whether or not a person is a user in WFM. 1 = yes, 0 = no.

Last Name

The user's last name.

Person Code

The unique ID of a WFM person.

Person Contract Code

The Webex WFO database GUID of the person contract.

Person Contract Name

The display name of the person contract.

Person Email

The user's email address.

Person Name

The full name of the agent in the WFM system. A person is considered to be an agent if he/she belongs to a team. The person code/ID connected is a unique identifier for the person in the WFM system regardless of person period.

Person Note

This data comes from an open-text field in the People module.

Person Parttime %

The percentage of a full-time schedule that a part-time agent works. For example, an agent who works half time has a parttime % of .5.

Person Period Note

A comment that is added to the person period. This data comes from an open-text field in the People module.

Person Timezone

The timezone associated with the user's WFM settings.

System

Data field Definition
system_person_code

The unique ID of a WFM person.
system_realm_id

The Webex WFO database ID for the Cisco realm that the tenant is in.
system_team_code The Webex WFO database GUID for a team.
system_tenant_id

The Webex WFO database ID for the tenant.