People dataset

The People dataset contains the following data:

Group and Team

Data field Definition
Group Activated Date

The date when the group was activated. This field is good for filtering out groups that aren't active.

Group Deactivated Date The date that the group was deactivated in the system.
Group ID The Workforce Optimization database ID for the group. This ID can be helpful if your organization has multiple groups with the same name.
Group Name The display name for a collection of teams.
Groups A distinct count of Groups.
Is Group Active

Whether or not a group is active in Workforce Optimization. 1 = yes, 0 = no.

Is Team Active

Whether or not a team is active in Workforce Optimization. 1 = yes, 0 = no.

Team Activated Date

The date when the team was activated in Workforce Optimization.

Team Deactivated Date

The date when the team was deactivated in Workforce Optimization.

Team ID

The Workforce Optimization database ID for the team.

Team Name

The display name for the collection of agents.

Teams

A distinct count of teams.

Person

Data field Definition
ACD ID

The Workforce Optimization database ID of the agent’s ACD system.

ACD Login ID

The Workforce Optimization database ID of the agent’s username for logging in to the ACD system.

AD Login The agent’s username for logging in to the ACD.
Agent Rank A number that indicates agent seniority.

Agents

A distinct count of unique agents.

Department Start Date The hire date of the agent in the department, which indicates seniority.
Email The user's email address.
Employee ID The Workforce Optimization database ID of the employee.

Enabled For Scheduling

Whether the user is enabled for scheduling in WFM. 1 = yes, 0 = no.

First Name The user's first name.

Full Name

The user's full name.

Full Time Equivalent ID

The Workforce Optimization database ID for the agent's FTE designation. For example, the ID for “.6 FTE.” This field comes from Classic WFM.

Is Agent

Whether or not the person is an agent. 1 = yes, 0 = no.

Is Hotdesk Default User

Whether or not the person is a hotdesk default user. 1 = yes, 0 = no.

Is Person Active

Whether or not a user’s account is active in Workforce Optimization. 1 = yes, 0 = no.

Is Tenant Owner

Whether or not the user is an administrator for their organization’s Workforce Optimization account. 1 = yes, 0 = no.

Last Name

The user's last name.

People

A distinct count of Person IDs. The unique number of people (persons).

Person Activated Date

The date that the person was activated in the system.

Person Deactivated Date

The date that the person was deactivated in the system.

Person ID

The Workforce Optimization database ID for the person. This field can be helpful if your organization has multiple people with the same name.

Person Locale

The two-letter code for the language the person is using in Workforce Optimization. For example, EN = English.

Person Peripheral ID

The Workforce Optimization database ID of the person's extension in the ACD.

Person Scheduling End Date

The last day that an agent is scheduled for in Workforce Optimization.

Person Scheduling Start Date

The first day that an agent was scheduled for in Workforce Optimization.

Realm ID

The Workforce Optimization database ID for the Provider realm that the tenant is in.

Staffing Group ID

The Workforce Optimization database ID of the staffing group.

Tenant ID

The Workforce Optimization database ID for the tenant.

WFM Agent ID

The agent’s ID from WFM. This field currently comes from Classic WFM only. We recommend using the Person ID or Is Agent fields instead.

System

Data field Definition
system_person_id

The Workforce Optimization database ID for the person. This field can be helpful if your organization has multiple people with the same name.

system_realm_id

The Workforce Optimization database ID for the Provider realm that the tenant is in.

system_team_id

The Workforce Optimization database ID for the team.

system_tenant_id

The Workforce Optimization database ID for the tenant.