People dataset
The People dataset contains the following data:
Group and Team
Data field | Definition |
---|---|
Group Activated Date |
The date when the group was activated. This field is good for filtering out groups that aren't active. |
Group Deactivated Date | The date that the group was deactivated in the system. |
Group ID | The Workforce Optimization database ID for the group. This ID can be helpful if your organization has multiple groups with the same name. |
Group Name | The display name for a collection of teams. |
Groups | A distinct count of Groups. |
Is Group Active |
Whether or not a group is active in Workforce Optimization. 1 = yes, 0 = no. |
Is Team Active |
Whether or not a team is active in Workforce Optimization. 1 = yes, 0 = no. |
Team Activated Date |
The date when the team was activated in Workforce Optimization. |
Team Deactivated Date |
The date when the team was deactivated in Workforce Optimization. |
Team ID |
The Workforce Optimization database ID for the team. |
Team Name |
The display name for the collection of agents. |
Teams |
A distinct count of teams. |
Person
Data field | Definition |
---|---|
ACD ID |
The Workforce Optimization database ID of the agent’s ACD system. |
ACD Login ID |
The Workforce Optimization database ID of the agent’s username for logging in to the ACD system. |
AD Login | The agent’s username for logging in to the ACD. |
Agent Rank | A number that indicates agent seniority. |
Agents |
A distinct count of unique agents. |
Department Start Date | The hire date of the agent in the department, which indicates seniority. |
The user's email address. | |
Employee ID | The Workforce Optimization database ID of the employee. |
Enabled For Scheduling |
Whether the user is enabled for scheduling in WFM. 1 = yes, 0 = no. |
First Name | The user's first name. |
Full Name |
The user's full name. |
Full Time Equivalent ID |
The Workforce Optimization database ID for the agent's FTE designation. For example, the ID for “.6 FTE.” This field comes from Classic WFM. |
Is Agent |
Whether or not the person is an agent. 1 = yes, 0 = no. |
Is Hotdesk Default User |
Whether or not the person is a hotdesk default user. 1 = yes, 0 = no. |
Is Person Active |
Whether or not a user’s account is active in Workforce Optimization. 1 = yes, 0 = no. |
Is Tenant Owner |
Whether or not the user is an administrator for their organization’s Workforce Optimization account. 1 = yes, 0 = no. |
Last Name |
The user's last name. |
People |
A distinct count of Person IDs. The unique number of people (persons). |
Person Activated Date |
The date that the person was activated in the system. |
Person Deactivated Date |
The date that the person was deactivated in the system. |
Person ID |
The Workforce Optimization database ID for the person. This field can be helpful if your organization has multiple people with the same name. |
Person Locale |
The two-letter code for the language the person is using in Workforce Optimization. For example, EN = English. |
Person Peripheral ID |
The Workforce Optimization database ID of the person's extension in the ACD. |
Person Scheduling End Date |
The last day that an agent is scheduled for in Workforce Optimization. |
Person Scheduling Start Date |
The first day that an agent was scheduled for in Workforce Optimization. |
Realm ID |
The Workforce Optimization database ID for the Provider realm that the tenant is in. |
Staffing Group ID |
The Workforce Optimization database ID of the staffing group. |
Tenant ID |
The Workforce Optimization database ID for the tenant. |
WFM Agent ID |
The agent’s ID from WFM. This field currently comes from Classic WFM only. We recommend using the Person ID or Is Agent fields instead. |
System
Data field | Definition |
---|---|
system_person_id |
The Workforce Optimization database ID for the person. This field can be helpful if your organization has multiple people with the same name. |
system_realm_id |
The Workforce Optimization database ID for the Provider realm that the tenant is in. |
system_team_id |
The Workforce Optimization database ID for the team. |
system_tenant_id |
The Workforce Optimization database ID for the tenant. |