Evaluation Forms dataset

The Evaluation Forms dataset contains the following data:

NOTE   The Predictive Scores fields are deprecated and will no longer receive new data from the source application. Existing data captured in these fields will remain available in datasets until the fields are removed from reporting datasets. You should update custom dashboards and reports to remove dependencies on these fields.

Evaluation Form

Data field Definition
Evaluation Form ID The Webex WFO database ID for an evaluation form.
Evaluation Response Type ID The Webex WFO database ID for the evaluation response type.
Evaluation Response Type Name The type of evaluation response from the agent: acknowledged or appealed.

Evaluation Type

Identifies the evaluation as either MANUAL or AUTO.
Form Applicable Points The number of points possible in a form, excluding “not applicable” (N/A) answers. You can use this field to remove questions answered as N/A from the total points possible on a form so that agents' scores are not artificially lowered.
Form Band Max 1 The maximum score that falls within the Needs Improvement scoring band.
Form Band Max 2 The maximum score that falls within the Meets Expectations scoring band.

Form Created Date

The date and time when the evaluation form was originally created.
Form Description The description for the form. This comes from the Form Description field on the Evaluation Form Manager page.
Form Name The name of the form. This comes from the Form Name field on the Evaluation Form Manager page.
Form Name - Auto The automatically generated name of the form.
Form Name - Manual The name of the form manually entered by a user.

Form Scoring Type ID

The Webex WFO database ID for the form's scoring type. Forms are either Percentage or Points.

Form Scoring Type Name

The way in which the form calculates scores. Scoring types are either Percentage or Points.

Form Status Description

The publication status of the evaluation form.

Form Total Points

The total possible points available for the form.

Form Updated Date

The date and time when the form was last modified or updated.

Is Default Form

Whether or not the form is used for predictive analytics. 1 = yes, 0 = no.

Evaluation Form Section

Data field Definition
Form Section ID The Webex WFO database ID for the section within an evaluation form. This ID can be helpful if your organization has multiple sections with the same name.
Form Section Name The name of a section within an evaluation form. This comes from the Section Title field on the Evaluation Form Manager page.
Form Section Ordinal The order in which the section appears in the form. To display the sections in the same order they appear in a form, add this field to a table visual, sort by this field, and then hide its column.
Form Section Weight The extent to which a section in an evaluation form contributes toward the total score on the form.

Section Applicable Points

The number of points assigned to a section that are currently applicable for scoring.

Evaluation Question

Data field Definition
Evaluation Question ID The Webex WFO database ID for a question on an evaluation form. This ID can be helpful if your organization has multiple questions with the same wording.
Points Form Question Possible Score Maximum possible points for points form. Used to calculate percentage.

Question Description

The explanation text that accompanies a question in an evaluation form.

Question Ordinal

The order in which the question appears in the form. To display the questions in the same order they appear in a form, add this field to a table visual, sort by this field, and then hide its column.

Question Possible Score

Potential score for a single question in a section on a form.

Question Text

The wording of the question that appears to evaluators.

Question Weight

The extent to which the question contributes to the total score on the form.

Evaluation Question Option

Data field Definition
Is KPI Whether or not the question is a KPI question. 1 = yes, 0 = no.
Option ID The unique identifier for the evaluation option.

Option Is Default

 Shows if this option is set as the default choice for the question.

Option Label

 The text label or name of the evaluation option that appears on the form.

Option Ordinal

 The order in which this option appears in the list of choices.

Option Points

 The point value assigned to this option for scoring purposes.

Option Type ID

 The unique identifier for the type of option (for example, rating scale, multiple choice)

Option Type Name

The name of the option type, describing how the option behaves on the evaluation form.

System

Data field Definition
system_realm_id

The Webex WFO database ID for the Cisco realm that the tenant is in.
system_tenant_id

The Webex WFO database ID for the tenant.